All Jobs
All Jobs
Shop Manager MD - Bethesda Row

Shop Manager

Full Time • MD - Bethesda Row
Benefits/Perks
  • Competitive Salary with monthly bonus potential 
  • Eligibility for  Shop Manager Bonus 
  • $5 facials
  • Friends & Family Discount on Services
  • 35% Product Discount
  • Paid Sick Time
  • Medical, Dental, Vision Benefits for full-time employees
  • Paid Time Off for full-time employees
 
Company Overview
At Heyday, we are expert skincare everyday that empowers everyone to be their best self. Today, Heyday is an omnichannel skincare business with 10 shops in New York, Los Angeles, and Philadelphia, and a fast-growing digital presence aiming to innovate in skincare the same way we did with the skincare experience offline. We’ve been named “Best Facial” by New York Magazine, performed 300,000 treatments, created the largest team of talented estheticians, and collected  valuable skincare data the entire way.
Oh, and the word Heyday…it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.
 
Job Summary
As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.


Responsibilities 
Team & Shop Management
  • Manage and develop 25+ team members, creating a culture of ownership and results
  • Provide high-level service and hospitality to clients, both internally and externally
  • Manage all day-to-day tasks and operations from the front of house to back of house
  • Build and foster relationships with employees and clients 
  • Celebrate team wins and show gratitude daily
People Planning & Staffing
  • Identify and develop high-potential employees to create a bench of talent across all roles
  • On-board, develop and train all  employees from Client Experience Leads to Asst Managers and Asst Managers to Managers
  • Provide in the moment and developmental feedback and coaching to all members to set and achieve goals
Business Acumen 
  • Drive revenue through scheduling optimization and shop utilization
  • Drive client loyalty through ongoing Memberships
  • Assist in the development of business plans to achieve shop forecasts and goals 
  • Partner with Marketing to develop new client acquisition and retention plans
  • Help manage the shop’s P&L to increase revenue and manage expenses
 
Qualifications
  • Proven experience owning P&L and financial performance targets in the health & wellness industry
  • Deep respect for and understanding of client  experience drivers and hospitality
  • Proven track record working with hourly workforce
  • Some beauty or spa experience is an advantage
  • Basic knowledge of employment law, policies, processes and programs
  • Proficient computer/Microsoft skills, including Excel/Google Sheets
  • Ability to travel overnight and/or between Shops
  • Flexible to work days, nights, weekends and holidays to meet the needs of the business
  • College degree preferred
  • Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Compensation: $65,000.00 - $72,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

If no code provided, add their name instead.

Benefits

*Benefits vary by location

Flexible Work Schedule
Employee Product Discount
Discounted Facials